Papa John's Pizza

Reviews about Papa John's Pizza

• 1 / 5

  By hyun jung Kim
  We ordered 2 pizzas from here and not only did they mess up our order, the pizzas didn't even come with any sauce (at least none that we can taste). If I order a specialty pizza from a pizza store, I expect them to get the ingredients on their SPECIALTY pizza correct. What kind of pizza store gets their "specialty" wrong?!?!?!! That's like ordering a Big Mac at McDonalds and getting a chicken wrap. No. No. No. No. No.
  
  After realizing THEIR mistake, I politely called the store to let them know (at which point I would have accepted a reorder with the correct toppings). The guy Shawn goes on to tell me that the Tropical Luau is NOT canadian bacon, pineapples, and bell pepper, but rather pineapples and chicken. WHO ORDERS PINEAPPLES AND CHICKEN together!?!?!! I’m confused, at which point he rudely tells me that it's an error on MY end, and I should call customer support. The nerve on this dude...to tell me that I have the menu wrong when he could've easily looked it up. Actually, he shouldn't even have to look it up, if he's the "manager", he should know what a f'n Tropical Luau is. Like how many f'n pizzas do you have to make before you become manager at a pizza joint?
  
  I then proceed to call customer service, who confirms that the pizza should have included canadian bacon, pineapple, and bell pepper. She doesn't even understand why he had me call customer service when he should have looked up the menu. She apologized and filed a claim with upper management. I thank her for her help, and hang up.
  
  At this point, I can't get over the fact that Shawn, the manager, had the nerve to tell me that I'm wrong. I've worked in customer service; I know the customer isn't always right, but I was. So of course, I call the store back only to get hung up on by Shawn. I'm livid inside at this point, but I'm calm and collected when I hit redial.
  
  He goes on to explain that I was RIGHT, and that he'd be happy to make me a new pizza. After having to spend the previous 30 minutes on the phone to fix the situation, the last thing I want is another pizza, so I ask for a refund. He says I’ll have to call back on Monday when the general manager is in. Okay, I can live with that. THEN, he wants to cover his a** by making sure I understood that he offered to make a new pizza. NO. NO. NO. NO. NO. NO. NO, Shawn. You don't get to cover your a** after being rude AND wrong. I tell him, the last thing I want is another f'n pizza, I want my money back. At which point poor little Shawn wants me to show him some respect. WRONG AGAIN!!! You don't get to be rude, wrong, and get respect.
  
  I knew I should've never ordered pizza from a generic franchise when I could've gotten authentic NY pizza down the street. If you’re reading this Shawn, learn the f’n menu if you’re going to get manager pay, and put some f’n sauce on the pizzas. I refuse to ever order from Papa Johns again.
  
  December 10, 2016
• 5 / 5

  By Harold Bien
  I've ordered many times from this place over the past 6-7 years and never had any problems. Most of the time I've had the pizza delivered and added tip to the credit card (typically 15-18% and then more recently in the past 2-3 years 20-22%) and never had any problems with the delivery person having any issues. Heck - in one case we even had a free pizza delivered! We felt really bad about that one so we tipped generously (total charge was $1.50 delivery charge, so a 20% tip would've only been $0.30). I usually order three mediums with two different half toppings on each, and they've never messed it up. I'm not sure why all the reviews are so negative on here, but I felt I had to write my experiences to balance things out. I would definitely continue to order from them and recommend them to my friends. I'm not an employee or related in any way to Papa Johns.
  October 20, 2016
• 2 / 5

  By Matthew Van Helden
  I walk in and everyone is standing around. The kid behind the counter took 5 minutes to put my order in the system, then told me 15 minutes. I went and sat in my truck for 15 minutes, went in and another kid asked me if I'm picking up. I then had to wait add he made the pizza and out then in the oven. These 2 stats assumes they made it right.
  September 21, 2016